Full refund any time before your reading is delivered. Once the reading is delivered, no refunds, the work is already done.

Your reading is considered delivered when the practitioner team marks thefull document as ready in your reading URL (/natal/<your-slug>), usually 5 to 21 days after intake, depending on the depth tier. You'll receive an email saying so. Before that email arrives, you can cancel for a full refundregardless of how much drafting has happened on our end.

Email hello@housecallastro.comwith your order number (from your Stripe receipt) or the email address you paid with. Refunds are processed within 5 business days back to the original payment method.

If the delivered reading misses badly, factual errors, wrong chart math, doesn't address what you submitted at intake, reply to the delivery email. We'll revise the affected sections at no cost. If the revision still misses, you get a partial refund proportional to what was unusable. This has happened twice in the practice's lifetime; both ended with full refunds after revision attempts.

Chargebacks via your card issuer take 30 to 90 days and cost us a fee plus a ding on our processing account. If you're considering one, please email us first, we will almost certainly resolve it faster and at no cost to you.

House Call doesn't currently offer subscriptions. If/when we do, prorated refunds will apply to the unused portion of any active subscription period.

These terms don't override any statutory rights you have under EU consumer protection law or UK Consumer Contracts Regulations. We honour both where they apply. The 14-day withdrawal right for digital services applies before delivery; once delivered (with the acknowledgement you tick at checkout, asking for the work to start inside the 14 days), it terminates per Article 16 of the EU Consumer Rights Directive.

See /termsfor full dispute resolution language. The short version: we try to resolve everything by direct email first.