The short version

Full refund any time before your reading is delivered.Once the reading is delivered, no refunds, the work is already done.

What counts as "delivered"

Your reading is considered delivered when the practitioner team marks thefull document as ready in your reading URL (/natal/<your-slug>), usually 5-21 days after intake, depending on the depth tier. You'll receive an email saying so. Before that email arrives, you can cancel for a full refundregardless of how much drafting has happened on our end.

How to request a refund

Email hello@housecallastro.comwith your order number (from your Stripe receipt) or the email address you paid with. Refunds are processed within 5 business days back to the original payment method.

If the reading is bad

If the delivered reading misses badly, factual errors, wrong chart math, doesn't address what you submitted at intake, reply to the delivery email. We'll revise the affected sections at no cost. If the revision still misses, you get a partial refund proportional to what was unusable. This has happened twice in the practice's lifetime; both ended with full refunds after revision attempts.

Chargebacks

Chargebacks via your card issuer take 30-90 days and cost us a fee plus a ding on our processing account. If you're considering one, please email us first, we will almost certainly resolve it faster and at no cost to you.

Subscription refunds

House Call doesn't currently offer subscriptions. If/when we do, prorated refunds will apply to the unused portion of any active subscription period.

Founders' cohort lifetime pricing

If you refund a reading you booked under founders' pricing, you forfeit the lifetime-pricing lock on future bookings. You can still book at standard post-launch pricing afterwards.

EU / UK statutory rights

These terms don't override any statutory rights you have under EU consumer protection law or UK Consumer Contracts Regulations, we honour both where they apply. The 14-day withdrawal right for digital services applies before delivery; once delivered (with your explicit consent at intake), it terminates per Article 16 of the EU Consumer Rights Directive.

Disputes

See /termsfor full dispute resolution language. The short version: we try to resolve everything by direct email first.